Refund Policy

We designed this policy to explain our practices in direct, practical terms.

30-day return and exchange window

You may request a return or exchange for any eligible item within 30 days after delivery. Contact us before sending an item back so we can confirm the return and issue a free return shipping label.

We pay return shipping for both change-of-mind returns and items that arrive damaged, defective, incorrect, or incomplete. We do not charge a restocking fee.

Eligibility and condition

Please return items with their included components and proof of purchase when reasonably possible. Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods can be excluded from change-of-mind returns. These exclusions never limit remedies for damaged, defective, incorrect, or incomplete goods.

Refunds

After we receive and inspect an approved return, we send the refund to the original payment method. Allow 10 business days for refund processing. Your bank or card issuer may require additional time to post the credit.

If an approved refund has not appeared after the processing period, contact us so we can investigate.